![]() ![]() ‘At JURA, we attach a lot of importance to sustainability. ‘What happens to the damaged parts,’ the customer asks. ‘So there’s an unmatched combination of experience and expertise.’ The technician nods and explains which components he is replacing. On average, employees in the service department have usually been working for the company for no fewer than 20 years. The technician tells her he has been working with the company for ten years, which in terms of service length puts him exactly in the middle. ‘CLARIS is placed directly into the water tank and supplies the best possible water for a perfect coffee by filtering out lime, chlorine and heavy metals.’ ‘Thanks for the tip,’ says the customer, ‘I’ll certainly give it a try.’Ī wealth of expertise and years of experienceįor once, the customer is no longer separated from the action by a glass panel but up close for the service procedure. ![]() ‘Limescale is the main cause of unpleasant flavours and faults,’ explains the expert. But there is one more important recommendation: ‘Do you know our CLARIS water filter? ’The customer shakes her head. Bettina is given a binding cost estimate, agrees that it is in order and finds the sum perfectly acceptable. After the service the technician suggests, everything will be perfect again. The machine has been cleaned promptly at the touch of a button and also descaled whenever necessary. The family has made more than 9000 coffee specialities. A few seconds later, the most vital parameters appear on the screen. An espresso would be perfect.’ With a few practised movements, the specialist opens the automatic machine and connects it up to a computer. ‘Can I get you a cup of coffee?’ he asks attentively. The service specialist accompanies Bettina to one of the three diagnostic cubicles. ![]()
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